Organisation for Economic Co-operation and Development

OECD

Promoting consumer education.

Trends, policies and good practices

Paris

2009

9789264060081

Consumers today are challenged by growing amounts of information and wider choices of products, requiring them to develop skills and knowledge for making good choices in complex markets. This publication examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective. It also analyzes recent trends, the role of stakeholders, steps being taken to evaluate the effectiveness of current programs and the principal challenges.--Publisher's description

Chapter 1. Overview

Background
Definition and goals of consumer education
Consumer protection and awareness
Consumer skills
Public interest
Structure of consumer education
Formal education
Lifelong education
Targeted education
Institutions
Non-governmental stakeholders
Co-operative schemes
Evaluation of consumer education programmes
Key issues and challenges

Annex LAI. Evolution of the Concept of Consumer Education

Annex 1.A2. Institutional Framework for Consumer Education

Annex 1.A3. Major Initiatives in Consumer Education

Annex 1.A4. Summary of Key Challenges in Consumer Education

Annex 1.A5. Questionnaire on Consumer Education: Consumer Rights

Chapter 2. Analysis of Selected Countries

Australia
Ireland
Japan
Korea
Mexico
Norway
Portugal
Slovak Republic
Spain
Thailand
Turkey
United Kingdom
United States
United Nations Environment Programme (UNEP)

Annex 2.A1. Consumer Education Strategy Analysis Template

Chapter 3. Summary and Conclusions

General approach to consumer education
Formulating goals for consumer education
Key approaches to consumer education
Lifelong learning
Formal education
Targeted education
Communication
Co-operation and co-ordination among stakeholders
Evaluation
Challenges

↑ http://www.oecd-ilibrary.org/promoting-consumer-education_5ksq6xrc4j42.pdf

08.11.2017